Digital Client Service Specialist
Company KCCI TV
Position Digital Client Service Specialist
Job description Break into the cutting-edge world of digital marketing. KCCI is a multi-platform local media powerhouse. Our passionate team members serve our viewers and clients with world-class content and advertising solutions seen by thousands of consumers every day. We are driven to ensure every news story and every advertising solution will reach consumers wherever they are, and on every screen. As a part of the global Hearst team, based in Des Moines, Iowa, our resources to serve our viewers, clients and employees are best -in-class.
KCCI employees change the world with their work. Our sales team delivers strategic advertising solutions to help local businesses fulfill their dreams. Our journalists produce award-winning content that helps consumers makes sense of their community. The KCCI team also cares deeply about their friends and neighbors. Every year their collective work raises thousands of dollars and awareness for local charitable causes.
As a Digital Client Service Specialist, you will be responsible for working with KCCI Hearst Broadcasting Account Executives and their clients to ensure successful digital advertising campaigns. We're looking for candidates who can provide superior customer service to our clients and sales representatives.
Specifically, you'll work with the sales force on processing online and mobile advertising contracts, obtaining creative materials and overseeing successful digital campaign execution and reporting. We're looking for a highly organized, detail-oriented team player with exceptional written and verbal skills. The ideal candidate has the ability prioritize efficiently and manage time effectively. A positive attitude and professional demeanor is essential along with the ability to work in a fast-paced environment. This is a great opportunity in a growing segment of our organization.
Campaign management and sales revenue analysis
Build, traffic, and schedule advertising creative
Proactively monitor, analyze, and optimize all online advertising performance from creating insertion order to post completion
Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of commitments
Provide troubleshooting assistance for creative and operations-related issues for all campaigns
Work directly with sales team, and clients as needed, to provide detailed client service and execute integrated marketing plans
Develop creative concepts for digital campaigns and communicate effectively to creative team
Beneficial Skills Include:
Online advertising trafficking, sales coordinator/planner or related experience
Experience with graphics software (HTML, HTML 5, Adobe Photoshop, Media Encoder)
Working knowledge of DFP, AdWords, Google Analytics, ComScore, and Marshall Marketing
Advanced Excel, Microsoft PowerPoint, Word, and PDF editing
Experience with programmatic advertising, SEM, SEO, and website development a plus
Ability to thrive in a fast-paced work environment, manage multiple projects and tight deadlines
Strong focus on teamwork and self-starter
Extreme attention to detail and time management skills
Desire to provide exceptional customer service and exceed client expectations
Contact person Hearst Careers